FREQUENTLY QUESTIONS

Why my photograph s"affiche not in the software of virtual hairstyle?
Your photograph must be too heavy, to avoid often charging of the photographs of 1Mo bus with beyond the downloading is blocked.

Why I do not arrive at uploader my photograph when I supports on the green mitre?
It is necessary to accept the windows popup to download the photographs, indeed the small program of downloading is located in a small emerging window.

I could use the software of virtual hairstyle only once, why?
Our application of virtual hairstyle is at your disposal as long as the page comprising the application closed once you cannot use the application more or you are open should make a new payment paypal or allopass.

I could use the code allopass for the cards of training of hairstyle only once whereas it is mentioned: "valid code 3 times", why?
The codes allopass are valid 3 times for the same card, that makes it possible to the person to return on the card if for example they must prepare their hardware of hairstyle or install their printer.... etc....

Will my photo envoy be it considering some share?
Not, the photographs uploader on our server, are automatically unobtrusive after some minutes.

I still the personalized result of my relooking must I did not receive await how long?
Normally in week the result are sent within 4 maximum hour after the payment, the photographs sent after 4 p.m. Friday can be treated only Monday before midday and thus sent within these deadlines.

I do not have an account paypal can I regulate differently?
Yes by blue card while clicking on the mitre blue card which redirects towards the site paypal then you are not obliged to have an account paypal but you use their service like blue a card payment traditional.